Customer Service, $26hr, Direct Hire
3.
8 Waxahachie, TX Waxahachie, TX Full-time Full-time $25 - $26 an hour $25 - $26 an hour 2 days ago 2 days ago 2 days ago Job Title:
Customer Resource Associate Department:
Customer Resource Department Reports to:
Customer Resource Manager
Summary:
Responsible for maintaining customer relationships that promote retention and loyalty.
Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Other duties may be assigned to meet business needs.
The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS:
established by Manager ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Customer Resource Coordinator will be responsible for completing the following tasks:
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements Represents the first impression to all customers Monitor the processing and completion of service requests Ensure required SLA'S are being communicated to techs and subcontractors Oversee ordering of needed parts for completion of service requests Ensures accurate receipt of service requests from customers and relays that to our field service technicians in a timely manner
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Must have a High School Diploma.
Must be detail-oriented and proficient with Excel Spreadsheets and Word documents.
Job Type:
Full-time Salary:
$25.
00 - $26.
00 per hour Experience level:
3 years Work setting:
In-person Office
Experience:
Call center:
4 years (Preferred) Work Location:
In person Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements Represents the first impression to all customers Monitor the processing and completion of service requests Ensure required SLA'S are being communicated to techs and subcontractors Oversee ordering of needed parts for completion of service requests Ensures accurate receipt of service requests from customers and relays that to our field service technicians in a timely manner 3 years In-person Office Call center:
4 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Waxahachie, TX Waxahachie, TX Full-time Full-time $25 - $26 an hour $25 - $26 an hour 2 days ago 2 days ago 2 days ago Job Title:
Customer Resource Associate Department:
Customer Resource Department Reports to:
Customer Resource Manager
Summary:
Responsible for maintaining customer relationships that promote retention and loyalty.
Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Other duties may be assigned to meet business needs.
The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS:
established by Manager ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Customer Resource Coordinator will be responsible for completing the following tasks:
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements Represents the first impression to all customers Monitor the processing and completion of service requests Ensure required SLA'S are being communicated to techs and subcontractors Oversee ordering of needed parts for completion of service requests Ensures accurate receipt of service requests from customers and relays that to our field service technicians in a timely manner
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Must have a High School Diploma.
Must be detail-oriented and proficient with Excel Spreadsheets and Word documents.
Job Type:
Full-time Salary:
$25.
00 - $26.
00 per hour Experience level:
3 years Work setting:
In-person Office
Experience:
Call center:
4 years (Preferred) Work Location:
In person Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements Represents the first impression to all customers Monitor the processing and completion of service requests Ensure required SLA'S are being communicated to techs and subcontractors Oversee ordering of needed parts for completion of service requests Ensures accurate receipt of service requests from customers and relays that to our field service technicians in a timely manner 3 years In-person Office Call center:
4 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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